Welcome to Luxury Linen!

Terms and Conditions


Shipping & Delivery

Orders are dispatched from Auckland, New Zealand and ususally dispatch within 2- 5 days, however, please allow 10 working days for delivery of items in New Zealand. Because we do not directly control all the delivery chain, we cannot guarantee that your item will always reach its destination within the target delivery times. We do not pay compensation for any delay in the delivery of your item. We are unable to send fragile items such as mirrors or any large, bulky or heavy items via International delivery.
Returns & Replacements
We are able to offer exchange for credit on some small items such as cushions and duvet covers provided they are returned to us within 14 days and unopened with tags. Please contact us first to check if your item qualifies for an exchange. We are unable to accept for exchange any large volume goods including items such as rugs, art, furniture, duvet inners, pillows and mattress toppers. We are unable to offer any exchanges on Heirloom or Collezione products. We do not offer return for exchange on sale items. We do not have to provide a refund for change of mind so please choose carefully.

To assist in determining whether a product is faulty please email us at [email protected] We will only issue a refund on faulty items. Refunds will be credited in the same form as the original payment. If an item is returned and turns out not to be faulty you might be required to cover inspection and or transport costs.
 
Pricing/ Display Errors
Although we do our best to ensure prices stated on this website are accurate, errors do occur from time to time. Where a pricing error occurs (subject to applicable law that cannot be excluded), we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase. Every effort has been made to ensure the colours displayed are accurate, however actual colours may vary. While every effort is made to ensure stock availability is accurate, we cannot always guarantee availability of items displayed.
Payment, Delivery
The standard delivery charge by Courier is $8 per package ($9.90 for Rural Delivery) for delivery within New Zealand. All orders within New Zealand will be shipped to your door by courier and will require a signature.

Prices are stated and charged in New Zealand dollars and include Goods and Services Tax (GST) for goods being shipped to New Zealand addresses. Overseas orders do not incur GST, but due to higher transaction costs overseas orders include a 15% surcharge. 
Privacy Policy
Your privacy is very important to luxurylinen.co.nz. With that in mind, we have established and implemented information handling practises that we believe are consistent with the highest standards and best practises of organisations doing business on the Internet. This privacy policy describes the practises that apply to our site, including, specifically, the information we collect about you, when and how we collect that information and what may happen to that information.

We will not collect personally identifiable information like your name, e-mail and mailing address and telephone number ("Personal Information") without your knowledge and permission; We will not disclose your personal information to third parties unless you have authorised us to do so; We will take reasonable steps to protect the security of the personal information we collect from you.