Terms and Conditions


Shipping & Delivery

We dispatch to New Zealand and Internationally. Orders are dispatched from Auckland, New Zealand and ususally dispatch within 5 days, however, please allow 10 working days for delivery of items in New Zealand. Every effort is made to ensure fast dispatch, however, as we do not directly control all the delivery chain, we cannot guarantee that your item will always reach its destination within the target delivery times. We dispatch orders Internationally via International Air Mail and delivery times vary depending on international postal services. We are unable to send fragile items such as mirrors or any large, bulky or heavy items including duvet inners, rugs, toppers, furniture, canvas art etc via International delivery. If you are unsure if your item is a large or fragile item please contact us to ensure we can dispath your item via International Air Mail.

Returns & Replacements
We are able to offer exchange for credit on some small items such as cushions and duvet covers provided they are returned to us within 14 days in a saleable condition, unopened with all packaging and tags in tact. Please contact us first to check if your item qualifies for an exchange. We are unable to accept for exchange any large volume goods including items such as rugs, art, furniture, duvet inners, pillows and mattress toppers. We are unable to offer any exchanges on Heirloom, Collezione or Auskin Sheepskin products as these are made to order. 

To assist in determining whether a product is faulty please email us at [email protected] Refunds for faulty items will be credited in the same form as the original payment. We do not have to provide a refund for change of mind so please choose carefully. 

If you are acquiring goods (or services) from Webretail Limited for business purposes as defined in sections 2 and 43 of the CGA, you agree that the consumer guarantees provided for in the CGA will not apply to the supply of those goods (or services).
 
Pricing/ Display Errors
Although we do our best to ensure prices stated on this website are accurate, errors do occur from time to time. Where a pricing error occurs (subject to applicable law that cannot be excluded), we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase. Every effort has been made to ensure the colours displayed are accurate, however actual colours may vary. While every effort is made to ensure stock availability is accurate, we cannot always guarantee availability of items displayed.
Payment, Delivery
The standard delivery charge by Courier is $8.50 per package ($11.90 for Rural Delivery) for delivery within New Zealand. All orders within New Zealand will be shipped to your door by courier and will require a signature.

Prices are stated and charged in New Zealand dollars and include Goods and Services Tax (GST) for goods being shipped to New Zealand addresses. Overseas orders do not incur GST, but due to higher transaction costs overseas orders include a 15% surcharge. 
Privacy Policy
Your privacy is very important to luxurylinen.co.nz. With that in mind, we have established and implemented information handling practises that we believe are consistent with the highest standards and best practises of organisations doing business on the Internet. This privacy policy describes the practises that apply to our site, including, specifically, the information we collect about you, when and how we collect that information and what may happen to that information.

We will not collect personally identifiable information like your name, e-mail and mailing address and telephone number ("Personal Information") without your knowledge and permission; We will not disclose your personal information to third parties unless you have authorised us to do so; We will take reasonable steps to protect the security of the personal information we collect from you.